Ticket-related

Is it mandatory to take a printout of the ticket?

No, if you got ticket on your registered mobile you can show the same at the time of boarding.

I've lost my ticket. What should I do now?

A copy of the ticket would have been sent to you by e-mail when you booked it. Please take a printout of that mail and produce it at the time of boarding. If you have not received the ticket e-mail or on your registered mobile number, please call any of our call centers and our executive will re-send you a copy by mail.

What is an mTicket?

An mTicket is an SMS that is sent to your mobile on booking a ticket with select operators. This SMS has the date of journey, number of passengers and the PNR number along with other ticket related information. It can be used to board the bus. Please note that not all operators accept mTickets.

I didn’t receive my mTicket. Can you re-send it?

You can generate your mTicket online. Click on the Print/SMS ticket link on the home page on www.Busbol.com.in. Enter your confirmation ID mentioned on the e-ticket we e-mailed you. Choose the SMS option and click on Submit. In case you don’t have a copy of the e-ticket either, contact our call center and our executive will assist you.

I entered the wrong mobile number while booking. Can I get my mTicket on a different number?

Sure you can. Please contact our call center and our executive will send you the mTicket on your desired number.

Booking-related

Your site shows me a request button when I search for my route. What is this?

Seats for some of the buses are not readily available with Busbol.com. In such cases, we will take the trouble of helping customers by getting wanted seats from the bus operator and providing it to customers. Therefore, if you see a request button, it’s recommended that you leave your contact details there and a Busbol.com executive will try to arrange a ticket for you. Alternately, you can call us and get live help from our executives.

I have placed a request. How much time will it take to hear from you now?

We will call you basis the requests queue and date of journey. At times we are inundated with requests and this may cause a delay in the time we may take to get back to you. If you face such a delay, it’s best to call us up and check on the status of your request.

Payment-related

Does the owner of the credit card with which the ticket is purchased need to be one of the passengers?

Not at all! A passenger can use any card to pay for the ticket, not necessarily their own. However, please note that the passenger in whose name the ticket is booked should carry a proof of his identity (along with the ticket) at the time of boarding the bus.

I don't have a credit card. Can I still buy a bus ticket?

Sure you can. You can call us and book your bus ticket over the phone. You can get the tickets home delivered at a cost of Rs.40 and pay cash on delivery.

What payment options do I have?

Sure you can. You can call us and book your bus ticket over the phone. You can get the tickets home delivered at a cost of Rs.40 and pay cash on delivery.
The different payment options are:

• Credit card
• Debit card
• Internet banking (Internet enabled online bank account)
• Cash-on-delivery (available in select major cities)
• Cash cards (ITZ cash, Done card, Oxi cash, Tick business and Zip cash)

How does the transaction appear on my card / account statement?

Transactions on Busbol.com will appear as MSZIN Tech- in your bank statement.

Is it safe to use my credit card on this site?

Transactions on Busbol.com are very safe. We employ the best-in-class security and the transactions done are secure. Apart from being certified by Verisign, Busbol.com uses Secure Socket Layers (SSL) data encryption. Using SSL ensures that the information exchanged with us is never transmitted unencrypted, thus protecting the information from being viewed by unauthorized individuals.

Cancellation-related

Can I cancel my ticket online?

Most of the tickets can be cancelled online. However, there are some tickets that can only be cancelled through our call center.

The following is the usual cancellation fee:

• Time Frame
• Cancellation Fee
• Upto 1 week before the travel
• No charge (fully refundable)
• Less than 1 week and upto 3 days before the travel
• 5% of the total ticket fare
• Less than 3 days and upto 24 hrs before the travel
• 10% of the total ticket fare
• *Less than 24 hrs before departure
• No refund

However please note that the cancellation fee and cancellation period may differ for specific bus services. Please contact any of our executives for cancellation details on any specific service.

How can I cancel my bus ticket online?

You need to click on the cancellation link provided on our home page. Enter your ticket number and the e-mail ID that was provided at the time of booking and click on cancel ticket.

Refund-related

I missed the bus. Do I get a refund?

Busbol.com provides a 100% refund if the bus is missed due to either Busbol.com or its’ partner company's fault. However, if the bus is missed due to any other reason not directly related to Busbol.com no refund is provided.

How can I get a refund in case I cancel my ticket?

The refund is provided as per with our cancellation policy. This refund will be provided in the form of a direct transfer to the account from which the ticket was booked.